Privacy Policy

j199 ("j199", "we", "us", "our") operates the online betting and live casino platform accessible at j199.cam and any associated sub-domains or applications (the "Platform"). This Privacy Policy ("Policy") describes the types of personal data we collect from users ("you", "User", "Player") who access or register on the Platform, the purposes for which that data is processed, the circumstances under which it may be shared, and the rights you hold in relation to your personal information.

This Policy applies to all personal data collected through your use of the Platform, including data gathered during registration, identity verification (KYC), deposits and withdrawals, gameplay activity, and communications with our support team.

By accessing the Platform, completing registration, or continuing to use j199 after this Policy is published or updated, you acknowledge that you have read and understood this Policy and consent to the data processing practices described herein.

The following terms carry the meanings set out below throughout this Policy:

• "Personal Data" — any information that identifies or could reasonably identify a living individual, directly or indirectly, including name, email address, date of birth, payment details and IP address.
• "Processing" — any operation performed on personal data, including collection, recording, storage, use, disclosure, deletion or destruction.
• "Controller" — the entity that determines the purposes and means of processing personal data. For the purposes of this Policy, j199 acts as Controller in respect of the personal data of its registered users.
• "Processor" — a third party that processes personal data on behalf of the Controller under a contractual obligation.
• "KYC" — Know Your Customer: the identity and age verification process required by j199 before a withdrawal is processed or where otherwise mandated under applicable compliance obligations.
• "Cookies" — small text files placed on your device by the Platform to maintain your session, remember preferences, and support analytics.
• "Special Category Data" — data revealing racial or ethnic origin, health status, or other sensitive categories as defined under applicable data protection frameworks.

j199 collects personal data through several channels. The categories below describe what is collected and the typical circumstances in which collection occurs.

3.1 Registration Data

When you create an Account, we collect your full legal name, date of birth, email address, country of residence, preferred currency (PKR), and the password you choose. This information is necessary to establish and administer your Account.

3.2 Identity Verification (KYC) Data

To comply with applicable anti-money-laundering and fraud-prevention obligations, we collect copies of government-issued identity documents (such as a CNIC for Pakistani nationals), proof of address, and in some cases proof of payment method ownership. These documents are processed by j199 and, where applicable, by our authorised KYC verification service providers.

3.3 Financial Transaction Data

We record details of all deposits and withdrawal requests, including the payment method used, transaction amounts in PKR, transaction timestamps, and any reference numbers provided by payment processors. Where a player uses a payment rail such as Easypaisa, JazzCash, Raast or a bank transfer via HBL, UBL, Meezan Bank or Bank Alfalah, the relevant transaction metadata is retained for compliance and reconciliation purposes. We do not store full card numbers or mobile wallet PINs.

3.4 Platform Usage Data

We automatically collect technical and behavioural data when you access the Platform, including your IP address, device type, operating system, browser type, referring URL, pages visited, session duration, and in-platform actions such as bets placed and games played.

3.5 Communications Data

When you contact our support team via live chat or email, we retain records of those communications — including the content of messages, timestamps, and your contact details — for service quality, dispute resolution and compliance purposes.

3.6 Data We Do Not Collect

j199 does not knowingly collect Special Category Data (such as health, racial, or political information) from its users. We do not accept registrations from individuals under 18 and do not intentionally collect data from minors.

j199 processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual Necessity: Processing required to perform our obligations under the Terms and Conditions — including registering your Account, processing deposits, settling bets and processing withdrawals.
• Legal Obligation: Processing required to comply with applicable anti-money-laundering laws, licensing requirements, fraud prevention obligations, and data retention mandates under the laws of the jurisdiction in which j199 operates.
• Legitimate Interests: Processing for the purposes of platform security, fraud detection, service improvement, and responsible gambling monitoring, where our legitimate interests do not override your fundamental rights and freedoms.
• Consent: Where you have provided explicit consent, such as when opting in to receive promotional communications. You may withdraw consent at any time by contacting our support team or updating your Account preferences.

j199 uses the personal data collected for the following specific purposes:

• To register, verify and administer your Account on the Platform;
• To process deposits and withdrawal requests and maintain accurate financial records;
• To conduct KYC identity and age verification in compliance with our licensing obligations;
• To detect and prevent fraud, money laundering, and other prohibited activities;
• To provide 24/7 customer support via live chat and email, including in English and Urdu on request;
• To enforce our Terms and Conditions and investigate any reported violations;
• To operate and improve the responsible gambling tools available on the Platform (deposit limits, loss limits, session alerts, self-exclusion);
• To send transactional communications, including deposit confirmations, withdrawal updates and security alerts;
• To send promotional communications where you have opted in and we are otherwise permitted to do so — you may unsubscribe at any time;
• To analyse aggregated, anonymised platform usage data for service performance and product improvement purposes;
• To comply with requests from law enforcement, regulatory bodies, or courts under applicable legal process.

j199 may share your personal data with the following categories of recipients, strictly limited to what is necessary for each stated purpose:

6.1 Service Providers and Processors

j199 engages third-party service providers to assist with platform operations. These include KYC and identity verification providers, payment processing partners, fraud detection vendors, cloud hosting providers, and customer support tools. All such providers are bound by contractual data processing agreements and are only permitted to process your data as directed by j199.

6.2 Regulatory and Legal Disclosure

j199 may disclose personal data to competent authorities, regulatory bodies, law enforcement agencies, or courts where required or permitted to do so under applicable law. Such disclosures are made only to the extent required and will be handled with appropriate care.

6.3 Business Transfers

In the event that j199 or its operating entity undergoes a merger, acquisition, restructuring, or asset sale, your personal data may be transferred to the acquiring or successor entity. You will be notified of any such transfer and any material changes to data processing practices that result from it.

6.4 No Third-Party Marketing Sales

j199 does not sell, rent or trade your personal data to any third party for their own marketing purposes. Any third-party sharing outside the categories listed above requires your explicit prior consent.

j199 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, and to comply with applicable legal retention obligations. The following general retention principles apply:

• Active Account Data: Retained for the duration of your Account's active life and for a further period thereafter as required by the applicable licensing jurisdiction's record-keeping obligations.
• KYC Documents: Retained for the period mandated by anti-money-laundering requirements in the applicable licensing jurisdiction — typically five (5) years from the date of Account closure or the last transaction, whichever is later.
• Transaction Records: Financial transaction records (including deposits and withdrawals in PKR) are retained for the period required by applicable financial and licensing regulations.
• Support Communications: Retained for up to three (3) years from the date of the communication, unless a longer period is required for ongoing dispute resolution.
• Marketing Consent Records: Retained for as long as you remain opted in, plus a reasonable period thereafter to demonstrate prior consent.

When your data is no longer required, j199 will delete or anonymise it in a secure manner. Where technical constraints prevent immediate deletion, the data will be isolated and protected until secure disposal is possible.

j199 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration and unlawful disclosure. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive data fields at rest within our database infrastructure;
• Two-factor authentication (2FA) options for Account login;
• Role-based access controls limiting internal access to personal data to authorised personnel only;
• Regular security monitoring, vulnerability assessment and penetration testing;
• Incident response procedures in the event of a confirmed or suspected data breach.

j199 uses cookies and similar tracking technologies to maintain your session, remember your preferences, and support Platform analytics. The following categories of cookies may be used:

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may impair your ability to log in or use key Platform features. j199 does not use cookies to serve third-party advertising on the Platform.

Subject to applicable data protection law and any overriding legal obligations, you have the following rights in respect of your personal data held by j199:

• Right of Access: You may request a copy of the personal data j199 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data. For Account details, many fields can be updated directly in your Account settings.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or in other circumstances provided by applicable law. Note that mandatory data retention obligations (e.g., KYC and AML record-keeping) may limit the extent to which deletion can be fulfilled.
• Right to Restriction: You may request that j199 restrict processing of your personal data in certain circumstances, such as where you contest its accuracy or object to its use.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request a structured, machine-readable copy of the data you have provided to j199.
• Right to Object: You may object to processing based on legitimate interests, including profiling for fraud detection, where you believe j199's interests are outweighed by your fundamental rights. You may also object at any time to the use of your data for direct marketing.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.

To exercise any of the above rights, contact j199's support team via live chat or at the email address listed in Section 15. j199 will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing a rights request.

The j199 Platform may contain references to third-party services, including payment providers and game content partners. j199 is not responsible for the privacy practices or content of any third-party websites or services. Where you follow a link to a third-party service, you do so at your own risk and should review that party's privacy policy independently.

References to payment providers such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah on this Platform are made as familiar Pakistani payment references only. j199 has no control over those providers' data practices and does not imply endorsement of gambling by those organisations.

j199 operates under international licensing and may store or process your personal data in countries outside your country of residence, including through third-party service providers hosted outside Pakistan. Where personal data is transferred to a jurisdiction that does not provide equivalent data protection to the laws applicable to j199, we will implement appropriate safeguards — such as contractual clauses — to protect your data during the transfer.

By using the Platform, you acknowledge that your data may be transferred, stored and processed internationally as described in this Policy.

j199 reserves the right to revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. Where changes are material, j199 will make reasonable efforts to notify registered Players via email or in-platform notification prior to the changes taking effect. The effective date at the top of this page will always reflect the most recent update.

Your continued use of the Platform after any amendment to this Policy constitutes acceptance of the revised terms. If you do not agree to any amendment, you must cease using the Platform and may request Account closure by contacting our support team.

If you have any questions, concerns or requests relating to this Privacy Policy or your personal data, please contact j199's support team through one of the following channels:

j199 takes all privacy-related queries seriously. For data deletion, access or portability requests, our team will verify your identity before processing the request to ensure your data is protected throughout.